1. Returns & Exchanges

• No returns or exchanges are allowed.
• Exchange is only accepted if the product is damaged during shipping.
• Customers must report any shipping-related damage within 24 hours of receiving the product.

2. Warranty & Aftercare

• Lifetime Warranty: We provide free repair and cleaning services for life.
• This includes repairing, polishing, and maintaining all PKB Aionia products at no cost.

3. Orders & Payments

• We accept prepaid orders only via Google Pay.
• No installment options are available; full payment is required upfront.
• Order cancellation is allowed within 2 days of placing the order.

4. Shipping & Delivery

• We offer international shipping to selected locations.
• Delivery time ranges from 7-14 days, depending on location and order quantity.
• Customers are responsible for any custom duties or taxes applicable in their country.

5. Product Disclaimer & Liability

• PKB Aionia guarantees pure silver and diamond products.
• We are not responsible for any allergic reactions or misuse of our jewelry.
• Customers are advised to check product details before purchasing.

6. Privacy & Data Protection

• We collect customer data to provide exclusive community access, styling tips, and early collection previews.
• We do not share customer data with any third parties.
• Customer information is stored securely and used only for communication related to PKB Aionia.

For any inquiries, feel free to contact us via WhatsApp (9836131936) or email (aionia.j724@gmail.com).

Thank you for being part of the PKB Aionia family!